Shipping & Returns

Thank you for visiting and shopping at usrigging.com. Following are the terms and conditions that constitute our Shipping & Return Policies for purchases made through our online store.

Domestic Shipping Policy

Currently usrigging.com can ship orders to:

    • The 50 United States 
    • U.S. Territories
    • APO/FPO/DPO addresses 

Shipment processing time & confirmation

All orders are processed within 1-2 business days and shipped as soon as possible.  If there will be a significant delay in shipment of your order, we will contact you via email or telephone.  Online orders are not shipped on weekends or holidays, so be sure to factor that in when selecting your shipping rate. 

All orders are acknowledged via email within 1 business day.  You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).  Please check your spam folder if you do not see correspondence from us.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.

Damages

U.S. Rigging is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Our website currently does not ship outside the U.S. For orders outside the U.S., please call 888-260-7444 for assistance.

Return Policy

If you are unsatisfied with your purchase, you may return it for a refund or credit within 20 calendar days from the date you received it. To be eligible for a return, your item must:

    • be unused and in the same condition that you received it
    • be in the original packaging. 

Prior to returning, you must obtain a RMA number by emailing: websales@usrigging.com or calling 888-260-7444. Please clearly write your RMA number on the outside of package.

Refunds

Once we receive your item, we will inspect it and notify you on the status of your return.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please remember, it may take a few days to see the credit on your account depending on your card issuer's policies.  

Original shipping charges will only be refunded if the reason of return is caused by a shipping error on our part or a manufacturer’s defect.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item(s).  

Restocking Fee

A 20% restocking fee may apply on returned products not due to manufacturer's defects or shipping error on our part. We may be able to waive the fee for store credit or exchanges.

Contact U.S. Rigging Supply

(888) 260-7444 websales@usrigging.com
1600 East McFadden Ave.
Santa Ana, CA 92705